An Ottawa Citizen and cancer fighter named Susan Campbell had two months of her disability pay cut off. She contacted the federal office to find out why, and the reason was that she was legally dead. After two long months of scrambling to pay her rent and food Campbell recieved her much needed money. Even during the time while she was waiting she contaced Gail Shea the minister in charge of Revenue Canada saying, "I did ask at that time, whether things were going to go quicker". The response by Gail was a no. The problem seems to have been because of the 30 year old computer system which was recognized that needed an overhaul in 2010.
This story is very surprising, that it would take two months to fix a glitch causing a woman in such need to wait for so long to be able to pay for her regular life needs. I think the problem definitely should have been fixed a lot quicker then it was, or that Campbell should sue Revenue Canada for such a big mistake.
The computer system is being updated and there is $250 million being put towards the improvement of the computers.This updating should have been started in 2010 as it is said it will take nine months to complete. The worst thing to be cautious about now is wether the system will have any other glitches within the 9 month period causing a lot of problems for Canadian Citizens which should be addressed as soon as possible.
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